FAQ'S REGARDING THE FAN CLUB AND ANNUAL PASS

What is the Fan Club?

The fan club is the name for the annual membership in NK Osijek. Become member and become part of the movement! Show your loyalty to NK Osijek and realize fantastic perks and advantages at more than 100 business locations. Membership is free. More info on the link

 

 

How do I become member?
Fill out the form found online on the link or come to the club at Gradski Vrt where you get your card.

 

How do I purchase the Annual Pass?

From Monday to Friday (12-18), Saturdays from 10-12 at the Club HQ in Gradski Vrt. link here.

 

 

What info is needed for the Annual Pass?

Name, surname, Date of birth, OIB, ID card number, Address, Phone, e-mail. This data is necessary in order to have enough differentiating factors for all members to be discernable.

 

I bought the annual pass. When can I pick it up?

After having filled out all the data and having paid, you may pick up your pass starting from July 1^st on the booth that is open Monday-Friday from 12-18 and Saturday from 10 to 12.

 

 

I filled out the online form and haven’t gotten the confirmation e-mail. Am I a member of the fan club and can I have the discount for the annual pass?

If you haven’t received the e-mail confirming an error on our part but you completed all the steps, you may consider yourself a member. You may pick up the card during the mentioned working hours.

 

 My card expires on the 30^th of June. What happens with my discounts and the purchasing of another annual pass?

We extended the validity to July the 1^st . When you refresh your annual pass, just tell us your card number. If you still haven’t received your physical card, show us your confirmation mail that you received during your applying for membership and tell us how you became member.

 

 I became member just recently, when do I get my card?

You may get it after July the 1^st. If your card is needed to acquire discounts, show us your confirmation e-mail.

 

I want to purchase the annual pass with a discount but I became member earlier today.

You can realize the discount. Show us the e-mail confirmation when you arrive at the booth.

 

 

 I became member long ago, but haven’t picked the card up. How do I do that?

We give out new cards come July 1^st . Please, pick your card up by showing us the confirmation e-mail.

 

 I filled out the form online. I must enter the member number at the end. I haven’t picked up my card yet. Will the application be valid?

If you haven’t received your membership card but you filled out the online form, leave that field empty, and send us the application online or bring it to the booth.

 

 

.What does the family option (1+1) mean and who may buy it?

The family annual card is valid for 2 persons from the same household and costs 250 if you already are a member of the fan club.

 

My family has 4 members. How much will the annual pass cost for the eastern or western tribune?

If you’re a club member, the price will cost 1+1 plus additional people from your household, each costing an additional 50kn. The price is the same for east and west.

 

 What do we need to fill out in order to get the Family pack?

When you are purchasing the family option, you must bring evidence of living in the same household/at the same address. Every family member must fill out the form with personal information.

 

Do I get to pick my seat?

Yes. When you buy your annual card, you may choose the tribune, sector, row and seat. 

 

I bought the Annual Pass online. When can I pick it up and when will I receive the receipt?

You may pick it up in the club quarters by showing a valid ID document (additionally showing evidence of the purchase). The receipt will be mailed after the payment is visible on our credit.

 

 I am a club member. When do I get the discounts at the business partners?

A list of partners is found here. Every partner has a sticker at the sale spot.

 

 

 
 
I live outside of Croatia. How can I get my hands on the membership card and the annual pass?

Please contact us via marketing@nk-osijek.hr to discuss the means of delivering your membership card.

 

Does the Annual Pass count for Cup games and qualifying games of the Euro League?

It is valid for home games (18) of the Croatian Telecom First League, for qualifying games of the Euro League, for Cup games (except for finale matches) and all preparation games whose organizer is NK Osijek during the 2017/2018 season.

  

Can I buy the card with my credit card or buy in increments?

You may pay with all debit cards and may pay in increments via a Visa card, Maestro and Mastercard (maximum of 3 increments depending on the conditions of the card in question/bank/only for ZABA cards).

 

 

If you have any further questions, please send your inquiry to the following email: marketing@nk-osijek.hr